Emergency medical assistance
Emergency medical assistance in Moscow is provided free of charge. You should only call Emergency Medical Services:
In all other cases, please go to a healthcare centre on your own.
If you need medical assistance, dial 112 toll free. The number is accessible both from landline and mobile phones.
Operators speak Russian and English. Stay calm and explain where you are and what kind of assistance you need. Don’t hang up until an operator gets all the details. You will also be asked your name and the phone number where you can be reached. After your call the operator will forward your information to the rapid response services depending on the type of emergency.
You can call an ambulance from:
Non-emergency medical assistance
Service at city outpatient clinics is provided only to mandatory health insurance policy holders.
As a general rule, foreign nationals working in Russia are issued mandatory health insurance policies by their employer.
To receive medical assistance, go to the registration office of any outpatient clinic near you. Please have the following documents with you:
At the clinic, fill in an admission form. After this, you can make an appointment with the specialist you need.
Tourist call centre
You can get answers to any of your questions about Moscow by calling the city tourist call centre. The call centre provides information in Russian, English, German, French and Chinese.
The phone number 8 (495) 587-71-12 can be accessed from abroad and with mobile phones from foreign operators by foreign tourists staying in Moscow and using international roaming. Charges depend on the roaming service.